Ms. Ragheda El Khoury Head of Operations, Customer Journey and Legal
United Fidelity Insurance
Topic introduction
Personal profile
Ragheda El Khoury, a professional with developed skills in Strategic Business Management, Project Management, actuarial, ERM and Treaty Management, brings with her an overall experience of more than 20 years in the insurance industry. Her role in the company is to build and implement the company’s operational strategy and optimize the business workflows for greater productivity. In addition to her role, Ragheda plays a big role in facilitating the delivery of excellent customer service processes throughout the organization, ensuring everybody is meeting standards and maintaining customer satisfaction.
Previously, she had assumed various roles during her tenure with Bankers Assurance SAL, Lebanon, such as Actuarial and Reinsurance Manager before shifting to the UAE to work with Dubai Islamic Insurance & Reinsurance Company (AMAN) as Director – Reinsurance & Actuarial Science.