- Agenda -


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Walk Together, Not Alone

· Expand your network with over 1,500 international, regional, and local executives, entrepreneurs, and innovators across the MENA region.· Connect with 900+ decision-makers from the insurance industry across 60+ countries.· Broaden your professional horizon by engaging with a diverse group of experts and peers.

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Meet and Converse with Industry Leaders

· Engage with 350+ CXOs from the insurance sector.· Connect directly with over 70% of decision-makers attending the event.

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Learn from the Best to Become the Best

· Discover the latest trends, future opportunities, and cutting-edge solutions in digital insurance.· Hear from global and regional pioneers, as well as leading players in digital insurance.· Gain insights into top digital transformation practices and key lessons learned.

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From Talk to Action

· Hear real-world digital transformation stories from insurers that you can apply to your own organization.· Take home practical knowledge, successful use cases, and valuable insights to drive tangible results in your office.



08:00-09:00

Registration & Morning Hour

09:00-09:10

Opening Address by Digital Insurance

09:10-09:20

Welcome Address & Chairman's Address

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Lead through Change

09:20-09:50

Panel: The Future of Digital Transformation: Unlocking Opportunities and Innovation in the MENA Insurance Market

· Open for C-Suite only
09:50-10:20

The CEO Panel: Lead the Change and Drive Growth in the Digital Age · Open for CEOs only

10:20-10:50

Reimagining Insurance: Embracing Digital Transformation for a Smarter, More Resilient Future

Open for Presenting Sponsor
10:50-11:20

Networking Coffee Break

11:20-11:50

The CIO/CTO/CDO Panel: Building a Digital-First Enterprise and Unlocking the Power of AI

· Open for CIO/CTO/CDOs only
11:50-12:20

Accelerating Digital Transformation in MENA’s Insurance Industry: Strategies for Innovation, Agility, and Customer-Centric Growth

Kept, not Available
12:20-14:00

Networking Luncheon

14:00-14:05

Chairman's Address

14:05-14:35

Reshape Insurance with AI

Kept, not available
14:35-15:05

The Recipe to be Successful in Insurance Digital Transformation

Kept, not available
15:05-15:35

Panel: Execution Excellence in Large-Scale Change: Ensuring a Smooth Transition to Modern Insurance Technologies in MENA

15:35-16:05

Networking Coffee Break

16:05-16:35

Panel: Operational Excellence: Refining Operation in Insurance through Digital Transformation and Process Optimization

16:35-17:05

Panel: Climate Change and ESG: a Roadmap for Sustainable Insurance Powered by Technology

17:05-17:35

Panel: Employee Experience & Digital Culture – Empowering teams to drive transformation from within

17:35-18:15

"Digital Insurance Award 2025 (MENA Region)" Ceremony - Celebrating Global Excellence in Insurance Digital Transformation

As one of the leading global events for the insurance industry, Digital Insurance is dedicated to fostering the advancement of digital transformation within the sector. This platform highlights the significant achievements insurers, reinsurer, brokers, insurtechs, and all other digital partners have made, which have driven insurance digital transformation, by honoring the trailblazing pioneers, innovators, and leaders.In 2025, Digital Insurance is proud to introduce the "Digital Insurance Award 2025 (MENA Region)", a prestigious global recognition celebrating the leaders at the forefront of insurance digital transformation in the MENA region.
18:15-18:20

Closing Remark of Day 1


08:00-09:00

Registration & Morning Hour

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Mastering Data & AI

09:00-09:10

Chairman's Address

09:10-09:40

Accelerating Insurance Digital Transformation with Data, AI and Automation

09:40-10:10

Data and AI in Action- Story Enhancing Operational Efficiency in Insurance with AI-Powered Process Optimization

10:10-10:20

Data and AI in Action- Demo 1 Advanced Data Analytics for Predicting and Mitigating Climate-Related Risks in MENA

10:20-10:30

Data and AI in Action- Demo 2

10:30-11:00

Networking Coffee Break

11:00-11:30

Cloud-Based AI Solutions for Scalable and Flexible Insurance Operations in MENA

11:30-12:00

Panel: Mastering and Scaling AI Adoption in Insurance: Strategic Insights for CIOs and Tech Leaders

12:00-12:30

Panel: Rewrite the Rules: Mastering the Forces of Generative and Agentic AI to Redefine Insurance Innovation

12:30-14:00

Networking Luncheon *

14:00-14:05

Chairman's Address

14:05 - 14:35

Blockchain and Smart Contracts in MENA: Transforming the Future of Insurance

14:35 - 15:05

AI-Powered Claims Automation: Streamlining the Insurance Process with Real-Time Data

15:05-15:35

Panel: Telematics and IoT for Real-Time Monitoring and Usage-Based Insurance

15:35 - 16:05

Networking Coffee Break

16:05-16:35

How AI is Reshaping Enterprise Software and IT in Insurance

16:35-17:05

Panel: The Future of Life Insurance: Embracing AI, Automation, and Personalization

17:05-17:35

Data Visionary Panel: Leveraging Data to Drive Success, Streamline Processes & Unlock Possibilities

17:35-17:40

Closing Remark of Day 2


08:00-09:00

Registration & Morning Hour

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Being Customer Centric

09:00-09:10

Chairman's Address

09:10-09:40

Redefining Insurance Customer Relationship and Experience in the Age of Digital Transformation- Trends and innovations

09:40-10:10

Customer-Centric Motor Insurance in MENA: Personalizing Coverage Based on Driving Behavior

10:10-10:40

Personalization at Scale – Leveraging data and AI to create hyper-personalized customer journeys

10:40-11:10

Networking Coffee Break

11:10-11:40

Customer-Centric Insurance Products: Designing Offerings That Cater to the Diverse MENA Market

11:40-12:10

Panel: From Core Systems to Customers: bridging the gap with digital platforms

12:10-12:40

Panel: The Next Frontier in Customer Experience: 2025 and Beyond

12:40-14:00

Networking Luncheon *

14:00-14:05

Chairman's Address

14:05-14:35

From Friction to Delight: How Insurers can Use Design Thinking to Improve Customer Interactions

14:35-15:05

The Role of Digital Wallets in Enhancing Insurance Payments and Customer Convenience in MENA

15:05-15:35

Panel: Building a Customer-Centric Culture: The Key to Success in a Digital-First Insurance World

15:35-16:05

Networking Coffee Break

16:05-16:35

Panel: Digital First: How Insurers Can Create Seamless, Omni-Channel Customer Journeys to drive growth

16:35-17:05

Panel: Building an Insurance Brand for the Future: Marketing to Gen Z and Millennial Consumers in MENA

17:05-17:35

Panel: Revolutionizing Bancassurance: Reaping the Benefits of Digital Transformation

17:35-17:40

Closing Remark of Day 2


08:00-09:00

Registration & Morning Hour

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Committing to Innovation

09:00-09:10

Chairman's Address

09:10-09:40

The Power of Innovation - Emerging Technologies Transforming Middle East Insurance Industry

09:40-10:10

Redefining Global Health Insurance Through Value-Based Care

10:10-10:40

Cloud Transformation in MENA Insurance: Driving Scalability, Agility, and Innovation

10:40-11:10

Networking Coffee Break

11:10-11:20

Revolutionizing Insurance: Demo 1

11:20-11:30

Revolutionizing Insurance: Demo 2

11:30-11:40

Revolutionizing Insurance: Demo 3

11:40-12:10

Simplifying IT for Better Experiences in Insurance

12:10-12:40

Building a Digital Insurance Ecosystem: Collaboration Between Insurers, Insurtechs, and Tech Vendors

12:40-14:00

Networking Luncheon *

14:00-14:05

Chairman's Address

14:05-14:35

Design for the Future: An Evolving Approch for IT Modernization in Insurance

14:35-15:05

How should IT Power Business Innovation in Insurance

15:05-15:35

Open-API Architectures in Insurance: Lessons from Real-World Deployments

15:35-16:05

Networking Coffee Break

16:05-16:45

Panel: Top Strategic Technology Trends for 2025: Thriving amid disruption with data, AI and agility

16:35-17:05

Panel: Cybersecurity Challenges in MENA’s Digital Insurance Landscape and Key Technological Trends Shaping Cyber Defense

17:05-17:35

Panel: Women in Technology: Navigating Power Dynamics: Strategies for Success

17:35-17:40

Closing Remark of Day 2