Registration & Morning Hour

Being Customer Centric

Chairwoman's Address

Ms. Shima Ara, Deputy CEO, Saman Insurance Co.

Redefining Insurance Customer Relationship and Experience in the Age of Digital Transformation- Trends and innovations

Mr. Soumendu Das, AVP- Underwriting, Saudi Arabian Insurance Company- Dubai Branch

Customer-Centric Motor Insurance in MENA: Personalizing Coverage Based on Driving Behavior

Seamless Protection: How Personalization and Super Apps Are Shaping Embedded Insurance

Networking Coffee Break

Being Customer Centric-Demo 1

Connected Health: Designing Seamless, Data-Driven Experiences for the MENA Customer

Panel: From Core Systems to Customers: bridging the gap with digital platforms

Panelists:
· Ms. Zein Shiyyab, Chief Corporate Services and Technology Officer, Trust Holding
· Mr. Troy Barnes, Transformation Practitioner and Thought Leader
· Mr. Harprem Doowa, Founder, Eazy Digital
· Mr. Ayman Hossameldin, Business Development Manager, Zurich Middle East

Panel: Reimagining Insurance Operations: How Digital, Tech & AI Are Transforming Underwriting, Claims & Fraud Management

Moderator:
· Mr. Renjit Philip, Managing Partner- FutureU & Co-founder, FS Brew Podcast

Panelists:
· Dr. Partha Panda, Senior Vice President - Head of Claims (Medical, Life, Motor & Commercial), Abu Dhabi National Insurance Company (ADNIC)
· Mr. Michel Medawar, Head of Information Technology Department, Arab Reinsurance Company
· Mr. Anil Joshi, Managing Partner, Unicorn India Ventures
· Dr. Ahmed Fagha El Meky, Director of Operations, CNASS
· Dr. Asif Syed, Chief Underwriter & Head of Claims, Munich Re Underwriting Agents (DIFC)

Networking Luncheon *

Chairman's Address

Mr. Uddalak Chatterjee, Senior Vice President and Head -Branch Operations, Bajaj Allianz Life Insurance

From Friction to Delight: How Insurers can Use Design Thinking to Improve Customer Interactions

Ms. Farzanah Chowdhury, Managing Director & CEO, Green Delta Group

AI-Powered Claims Automation: Streamlining the Insurance Process with Real-Time Data

Mr. Troy Barnes, Transformation Practitioner and Thought Leader

Panel: Building a Customer-Centric Culture: The Key to Success in a Digital-First Insurance World

Moderator:
· Mr. Muhammad Junaid Khan, Vice President - Partnerships, Watania Takaful

Panelists:
· Mr. Muhammad Zeeshan Haider, Head of Marketing & Communications, Al Wathba Insurance
· Ms. Sonal Dawda, Head of Marketing & Corporate Communications, Dubai National Insurance and Reinsurance (P.S.C.)
· Dr. Dipankar Acharya, Chief Executive Officer, APA Insurance
· Dr. Ravi Seshadri, Strategic Advisor- Insurance and InsurTech, APAC & MENA

Networking Coffee Break

The Blended Model of Distribution: A 'High Touch' model enabled by 'High Tech'

Mr. Sandeep Mishra, Chief Distribution Officer - Proprietary, Aditya Birla Sun Life Insurance

Panel: LeveragingTechnologies and Partnerships in Distribution: the Future of Selling

Panelist:
· Mr. Rizwan Munir, Director Partnerships & Ecosystem, Tawuniya
· Ms. Kausar Raza, Senior Vice President, EFU General Insurance
· Mr. David Howard, Head of Propositions and Partnerships, Corporate Life & Pensions, Zurich Middle East

Panel: Building an Insurance Brand for the Future: Marketing to Gen Z and Millennial Consumers in MENA

Moderator:
· Mr. Muhammad Zeeshan Haider, Head of Marketing & Communications, Al Wathba Insurance
· Mr. Sandeep Mishra, Chief Distribution Officer - Proprietary, Aditya Birla Sun Life Insurance

Closing Remark of Day 2