- November 20th - E Stage -

Being Customer Centric


08:00-09:00

Registration & Morning Hour

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Being Customer Centric

09:00-09:10

Chairman's Address

09:10-09:40

Redefining Insurance Customer Relationship and Experience in the Age of Digital Transformation- Trends and innovations

09:40-10:10

Customer-Centric Motor Insurance in MENA: Personalizing Coverage Based on Driving Behavior

10:10-10:40

Personalization at Scale – Leveraging data and AI to create hyper-personalized customer journeys

10:40-11:10

Networking Coffee Break

11:10-11:40

Customer-Centric Insurance Products: Designing Offerings That Cater to the Diverse MENA Market

11:40-12:10

Panel: From Core Systems to Customers: bridging the gap with digital platforms

12:10-12:40

Panel: The Next Frontier in Customer Experience: 2025 and Beyond

12:40-14:00

Networking Luncheon *

14:00-14:05

Chairman's Address

14:05-14:35

From Friction to Delight: How Insurers can Use Design Thinking to Improve Customer Interactions

14:35-15:05

The Role of Digital Wallets in Enhancing Insurance Payments and Customer Convenience in MENA

15:05-15:35

Panel: Building a Customer-Centric Culture: The Key to Success in a Digital-First Insurance World

15:35-16:05

Networking Coffee Break

16:05-16:35

Panel: LeveragingTechnologies and Partnerships in Distribution: the Future of Selling

16:35-17:05

Panel: Building an Insurance Brand for the Future: Marketing to Gen Z and Millennial Consumers in MENA

17:05-17:35

Panel: Revolutionizing Bancassurance: Reaping the Benefits of Digital Transformation

17:35-17:40

Closing Remark of Day 2